Introduction
When it comes to quality, Hay Cap strive to get it right every time. Getting everything just right is why customers across Europe trust Hay Cap to make every buying experience just perfect.
We believe the most important details, though, are yours – and to keep the information you share with us as safe as possible, we’ve updated our privacy policy in line with the requirements set out by General Data Protection Regulation.
The details you share with us help us to bring you our latest offers, deals and information on new products.
What is our Privacy Policy?
Hay Cap’s Privacy Policy
Hay Cap is a trading name and part of The Humberton Group which is a company registered in England
Maintaining the security of your data is a priority at Hay Cap, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Hay Cap is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our office, use a mobile device or go online, provides you with information about:
HOW WE USE YOUR DATA
General
Other Marketing
Promotional communications
Hay Cap aims to update you about products & services which are of interest and relevant to you.
You have the right to opt out of receiving promotional communications at any time, by:
1. making use of the simple “unsubscribe” link in emails
2. contacting Hay Cap via the contact channels set out in this Policy.
Hay Cap Customers
If you are a customer of Hay Cap, we may collect data directly from you, as well as analysing your browsing and purchasing activity, both on-line and in the office, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).
Web Banner Advertising
If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.
These advertisements are provided by Hay Cap via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time – see below for further information.
Sharing data with third parties
Our service providers and suppliers
Hay Cap will NOT disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
How long do we keep your data?
Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years or as long as you are a client of Hay Cap.
WHAT PERSONAL DATA DO WE COLLECT?
Hay Cap may collect the following information about you:
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
HOW WE PROTECT YOUR DATA
Hay Cap controls
Hay Cap is highly committed to keeping your personal data secure and safe.
Our security measures include: –
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
Hay Cap will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Hay Cap asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Hay Cap and more generally: –
YOUR RIGHTS
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
LEGAL BASIS FOR USING DATA
Hay Cap processing customer personal data
General
Hay Cap collects and uses customers’ personal data because is it necessary for:
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Hay Cap including:-
DATA PROTECTION POINT OF CONTACT
Hay Cap has appointed a Data Protection ‘point of contact’ to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.
If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact Rachael on:
Our Cookie Policy
To make full use of the online shopping and personalised features on the Hay Cap website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from Hay Cap or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
Here’s a list of the main cookies we use, and what we use them for.
Cookie Name | Cookie Owner | Cookie Description |
gwcc | Google Analytics | This cookie is used to collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
wfvt_ | Wordfence | This allows a security plugin we use to operate |
wfwaf-authcookie | Wordfence | This cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request. |
wordfence_verifiedHuman | Wordfence | Cookie set by the Wordfence Security WordPress plugin to protect the site against malicious attacks. |
wfvt_952151911 | Wordfence | This allows a security plugin we use to operate |
_gid | Google Analytics | Used to distinguish users. |
DYNSRV | Hosting Provider | This cookie is believed to be used for load balancing to manage server traffic demand. |
_gat | Google Analytics | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. |
_ga | Google Analytics | Used to distinguish users. |
wordpress_logged_in | WordPress | After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use. |
wordpress_sec | WordPress | Essential WordPress session management cookies for logged in users. |
wordpress_test_cookie | WordPress | WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies. |
wp-setting- | WordPress | WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. |
wp-settings-time- | WordPress | WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. |
gdpr_cookie | Hay Cap | This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy. |